Consumer Review Fairness Act Targets Businesses Seeking to Silence Complaints

When customers are not happy, they let the world know by sharing their experiences online. Of  course, they let customers know when they are happy with a business or brand too. Small business owners should accept this as a fact of life and a reason to exceed expectations.  Some, however, […]

Nearly One Fourth of Customer Complaints Aren’t Due to Bad Service but to Rudeness

No matter how hard you try to avoid it, you’re going to hear customer complaints about your small business. This idea is right up there with death and taxes, really. But according to GetFiveStars.com, an overwhelming majority of these complaints can be avoided. New data from the company that’s created […]