A Customer Service Guide For Small Businesses, In Honor Of Small Business Week

Customer service excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage.  Yet when it comes to small business, there is, arguably,  even more at stake. When you’re small, every disappointed customer is, potentially, a disaster, and every delighted customer has the potential to provide your business […]

Review of The Wall Street Journal Guide to the 50 Economic Indicators That Really Matter

I’ve received a rather interesting book to review this week; it’s called The Wall Street Journal Guide to the 50 Economic Indicators That Really Matter – From Big Macs to “Zombie Banks,” the Indicators Smart Investors Watch to Beat the Market. It’s a long title for what is actually a […]